Privacy Policy

Data Protection & Privacy Policy

We will process your personal data (e.g. title, name, address, e-mail address, phone number, bank details, credit card number) solely in accordance with the provisions of the Italian data protection law and the data protection law of the European Union (EU). The following provisions will inform you, besides the information about the processing purposes, recipients, legal bases and storage periods, also about your rights and the controller for your data processing. This privacy policy applies only to our websites. If you are directed to other sites via links on our pages, please familiarise yourself with the respective use of your data there.
We would like to explain how personal data is collected and processed when a user visits Opera Zero’s website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Links to social media platforms

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, credit card number, etc.).

  • According to the GDPR, a computer’s IP address also counts as personal data

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies

  • Sign up to our mailing list

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account

  • Email you with special news and offers we think you might like

  • Marketing retargeting campaigns

  • Respond to communications from you

  • Compute aggregated metrics (such as pages viewed and total number of visitors) for statistical analysis including without limitation determining trends and patterns about usage and demographics for the purpose of improving the Services, by taking reasonable measures to anonymize private information whenever possible

Your personal details will remain private and confidential. We will never sell, rent or barter your personal details in any way with any other company, or send you any unsolicited marketing or spam. All data collected is for Opera Zero S.R.L only.

How do we store your data?

We will process your personal data (e.g. title, name, address, e-mail address, IP address,) solely in accordance with the provisions of the Italian data protection law and the EU General Data Protection Regulation (GDPR). The following provisions will inform you, besides the information about the processing purposes, recipients, legal bases and storage periods, also about your rights and the controller for your data processing. This privacy policy applies only to our websites. If you are directed to other sites via links on our pages, please familiarise yourself with the respective use of your data there.
We only keep your data for as long as We need to in order to use it as described above in section “How will we use your data?”, and/or for as long as we have your permission to keep it.

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like. For statistical purposes we may evaluate which links are viewed in the newsletter. However, it is not recognizable for us, which concrete person has accessed the links. 

We need a valid email address if you sign up for our newsletter. To ensure that a third party does not incorrectly enter an email address in our mailing list, we use a “double opt-in mechanism” in accordance with the law. When somebody signs up for a newsletter and sends a confirmation email, this information and the fact that confirmation has been received is recorded. At no point is data used to send out Opera Zero’s newsletters ever compared with data collected in other areas of our site. No data is ever transmitted to third parties, in any circumstance.

If you have agreed to receive marketing, you may always opt out at any time by clicking the unsubscribe link in the footer of any email you receive from us or contacting us directly at opera@operazero.it.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled under GDPR to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us: +39 333 29 88 780
Or write to us at: OPERA ZERO S.R.L., Via Eleonora Duse 5/C, 40127, Bologna

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  • We use Google Analytics cookies to analyse the use of Our Site. The information generated relating to our website is used to create reports about the use of our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Opera Zero website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Links to social media platforms

There is no information passed on to a social media platform when you visit the Opera Zero website. If you click on the buttons linking to social media platforms such as Instagram, you will be directed to the registration page or to your own account if you are already registered.

Changes to our privacy policy

Opera Zero keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 May 2020.

How to contact us

If you have any questions about Opera Zero’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: opera@operazero.it
Call us: +39 333 29 88 780
Or write to us at: OPERA ZERO S.R.L., Via Eleonora Duse 5/C, 40127, Bologna

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that OperaZero has not addressed your concern in a satisfactory manner, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes this Regulation. The supervisory authority with which the complaint has been lodged is to inform the complainant on the progress and the outcome of the complaint including the possibility of judicial remedy accordance to Article 78.

Responsible for data processing:
 
OPERA ZERO S.R.L.
Via Eleonora Duse 5/C, 
40127 Bologna
Phone:  +39 333 29 88 780
opera@operazero.it

Language
English
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